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Navigating Difficult Conversations with Coworkers

  • 06/16/2023
  • 10:00 AM - 11:06 AM
  • Webinar-ACPEN


Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.

          Learning Objectives: 

          • Understand the direction of your communication and how that impacts how you communicate during difficult situations
          • Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
          • Gain insights on the role that conflict plays in an organization and how to use it to your advantage
              Key Topics:
              • Communication
              • Negotiation
              • Conflict
              • Persuasion
              • Management
              • Leadership

                  Designed for: Business Professionals

                  Level: All Levels

                  Instructor: Jill Schiefelbein

                  Developer: Jill Schiefelbein

                  CPE Credits: 1

                  Area(s) of Study: Communications and Marketing - Non-technical

                  Prerequisite: None

                  Visit Us:

                  3100 South Columbia Road
                  Suite 500
                  Grand Forks, ND 58201

                  Contact Us: 

                   (701) 775-7111
                  or (877) 637-2727

                  Connect with us:

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