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Performance Management in Challenging Times

  • 10/20/2022
  • 11:00 AM - 1:00 PM
  • Webinar - CPA Crossings



Performance Management is about getting the best out of everyone. It's about setting the stage so staff can excel as an individual and as a team member. It's about knowing what to say, how to say it, and when to say it to inspire and elevate staff performance. For staff to hear, understand, and act on performance feedback they have to trust the person delivering the feedback. The feedback must be constructive, useful, and implementable. And surprisingly, the performance management process is as much about listening as it is about delivering feedback.

This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.

Learning Objectives:

After attending this presentation you will be able to...

  • Recall the types of trust and techniques for building trust
  • Identify the elements of good and bad feedback
  • Evaluate and improve on examples of actual feedback

Program Content:

The major topics covered in this class include:

  • Building trust
  • Providing valuable feedback
  • Techniques for active listening

Designed for: Everyone

Level: Intermediate

InstructorJennifer Elder, CSP, CPA, CMA, CIA, CFF, CGMA, MS

Developer: The Sustainable CFO

CPE Credits: 2

Area of Study: Personnel/Human Resources

Prerequisite: None

Visit Us:

3100 South Columbia Road
Suite 500
Grand Forks, ND 58201

Contact Us: 

 (701) 775-7111
or (877) 637-2727

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