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Effective Business Communications

  • 05/19/2021
  • 8:00 AM - 12:00 PM



The first part of the webcast covers aspects of leadership as it relates to work teams and group development. It examines communication skills and discusses the importance of effective communication. A leader's ability to communicate greatly reduces misunderstandings in the workplace and significantly improves project management. The next part covers the use of positive language and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator. This webcast can help you avoid misunderstandings that may cause significant financial and emotional losses to a firm. It will help you to avoid vague answers that can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.

Topics Discussed:

  • Communication and work teams 
  • Communication for leaders 
  • Difficult communication 
  • The power of professional language in business writing

Designed For: CPAs, Financial advisers, Attorneys, Partners, Managers, Staff at all levels

Learning Objective:

  • Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations 
  • Identify and cope more effectively with hostile communication patterns that may occur in the workplace 
  • Recognize the communication patterns that occur before and during the formations of teams 
  • Explain the role of conflict in work teams and approaches for dealing with the conflict 
  • Explain communication issues a leader must consider before beginning discussions with a group 
  • Eliminate wordiness, redundancy, and obscure language from your writing 
  • Produce written communications that are positive, confident, clear, and concise 
  • Structure, design, and page layout options to construct documents that are accessible and well organized *Explain five techniques to make your language more positive and professional 
  • Recognize the importance of descriptive language 
  • Understand how using certain words can help you avoid misinterpretation and misunderstandings

Level: Basic

Instructor: William Harden

Developer: AICPA

CPE Credits: 4

Area of Study: Communications and Marketing                                             

Prerequisite: None

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