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Effective Business Communications

  • 05/31/2019
  • 8:00 AM - 12:00 PM
  • WEBINAR AICPA

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Miscommunication is costly. It causes significant financial and emotional losses to a firm. Vague answers create numerical errors, inaccurate financial data, hurt feelings and tension within an office environment. Join this webcast to learn how positive language is not a “warm and fuzzy” concept, but rather an important communication tool for yourself and your firm.  Using the right word choices make you a more effective manager and communicator.    We also look at the role leaders play in workplace communication and examine communication skills for discussion leaders. A leader's ability to communicate greatly reduces misunderstandings in the workplace and significantly improves project management.   

This webcast discusses how to: 
• Eliminate wordiness, redundancy and obscure language from writing. 
• Produce documents that are clear and concise. 
• Produce written communications that are positive and confident. 

Key Topics  
• The power of professional language in business writing 
• Communication and work teams 
• Communication for leaders 
• Difficult communication
• Identify five techniques to make your language more positive and professional. 
• Recognize the importance of descriptive language. 
• Recall how using certain words can help avoid misinterpretation and misunderstandings. 
• Recognize the common types of difficult communication patterns found in the workplace and how to cope with these situations. 
• Identify and cope more effectively with hostile communication patterns.  • Recognize the communication patterns that occur before and during the formations of teams. 
• Identify the role of conflict in work teams and approaches for dealing with the conflict.

Designed For: Tax professionals
Level: Basic
Instructor: William Murphy
Developer: AICPA
CPE Credits: 4
Area of Study: Taxes  4


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